Thunderbird Community Forum

I'm trying to transfer the Profile folder from my current laptop to my new one. I followed the directions here: https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer but must've made a mistake because none of my many Local folders have populated Thunderbird in the new laptop. Also, the GB size, number of files and number of folders show to be very different on the new laptop vs. the current one.

I'm inclined to just start over but have a question. Can I simply delete the contents of the "Thunderbird" folder under "Roaming" in my new laptop and try again to paste into it? Or are there some items in that folder that were inserted when I first downloaded TB into my new laptop so that doing a complete deletion would remove those and they wouldn't be replaced when I try pasting again? If so, how do I get around that?

Thanks very much for your help.

1--Had to reload TB and some how I ended up with 2 identical accounts. One account has the word (IMAP) after my account name (e-mail address) if that helps.

2--Here is the weird one. All of my e-mail is coming into my TRASH folder instead of my INBOX.

Thanks in advance for any insight

Paul M

Hello All, I'm new to Thunderbird and here is something I'm wondering about: I created all my accounts and set everything to Unified ... all works fine. All 5 accounts show under "All Folders" ... if it's also checked, but I don't use it usually. In Unified view, however, UNDER the unified folders, my primary account is missing...?!? Again, I'm talking about the account list UNDER the unified folders! ... not the "All Folders" list! (if it's checked) (I usually don't have "All Folders" on)

The drop-down lists of the single unified folders, however, e.g. Inbox, Sent, etc., DO SHOW the primary account! (On a side note: under Drafts only four accounts show ...?)

So, why is the primary account missing in the list UNDER Unified folders ... (there are only four plus "Local Folders") but it is listed in the separate unified folders, if opened..? I hope explained it clear enough.

Please see attachments

BTW, at my home computer, ALL accounts are showing (in Unified view) under the unified folders. Please let me know what I did wrong or if I have to explain it better.

Thanks

Cannot send emails.

Following message appears:

Send Message Error Sending of the message failed. An error occurred while sending mail. The mail server responded: Authentication is required for relay. Please check the message recipient xxxxxxxx@xxxxxxx.com and try again.

Probably after the last update I am not able to simply do "Folder Maintenace" by File > Do Folder Mainenace. After doing this the process gives an error message:

"You cannot maintain the "Recycle Bin in xxx@xxx.net" folder because you cannot write to the folder. Check that you have enough disk space and write permissions to the folder and repeat the action.

This started to happen simultaneously on all my devices (two PCs, one notebook), all with updated Windows 11 and with last version of Thunderbird (128.5.2esr (64 bit) and also both in my personal and working mail domains. All of them are IMAP.

If I try to maintain only the trash bin separately, it takes a long time and finishes without any error message. But trying after that the complete maintain again fails.

I tried to delete trash files from the account profile on the disc and then it work. But only until I deleted any message. Then the problem ocurred again.

I am not sure whether I am doing good or bad to maintain folders regularly, but it was okay and without problems yet around month ago, not now.

Thank you, Michal

Hello: w11p auto updated, tbird dev build 128.5.2 esr 64bit (only, no stable here!), so...1) I DON'T know if this is a "my" problem or a bug. I also don't know if this issue happens in stable. So, 2) Do I HAVE to use the top menu item - message>attachments>delete- (the attachment is already hilighted)?

What I needed to do: modify the already-attached pdfs to add signature.

-History: I learned the hard way that (apparently-- note the "me?" or bug, & dev build, above), that drag & drop* do not work. Moving on from that, I tried merely 1- highlighting the attachment, & hitting the delete key 2) using the R mouse button & using the "delete attachment" choice. 3) I may have tried other things but geezer excuse, sorry, I can't remember what else. They all failed, the attachments remained. 4) I ended up just creating a new msg, pasting the msg body into that new msg & editting the pdfs using Mozilla pdf built-in editor (Note: THANKS VERY MUCH, MOZ STAFF, FOR IMPLEMENTING PDF EDITOR!!!), then re-attaching the pdfs (always for this prob, as attachment).

• ideally, what I wanted to do was merely drag the attachment to the desktop, edit it, then redrag & drop the editted pdf back into the t-bird attachment pane, and tbird would recognize this modified file & replace the old unmodified file w/the modified one. Absolutely no go on my try on this. (By "no go" here, I mean that the modified file wasn't there. The original pdf w/o signature stayed, the modified pdf w/signature added never got into attachments. File name remained the same.)

So, what do I want ? Simply for context & other non-top menu items to work, to mod or delete a file in attachments. Thank you, stay safe.

Hi, in order to avoid problems with the view of emails, I repaired the folder of my emails configured as imap. During this process, all emails were reloaded from my provider. so far so good. But the dates of the emails now have all the time& date of today. Changing the sort order from date to received didn't change anything. By using CTRL-U I could see the correct dates: extract:

Received: from s011.cyon.net by s011.cyon.net with LMTP id 4BYfOpsNY2e97BUAuT68IQ (envelope-from ); Wed, 18 Dec 2024 18:59:55 +0100 Return-path: <b-1_vdggxbatsqce3arlokbchgxsgi-kdiahz8hidhcbgmp4@eur.pb-dynmktge.com> Envelope-to: robert@leven.lu Delivery-date: Wed, 18 Dec 2024 18:59:55 +0100

addons: Cardbook 97.7 Filelink provider for send vers. 2.1.1. OWL for exchange vers. 1.3.4. (beonex) Thunderbird conversations 4.2.3 Thanks in advance for your help. Kind regards, Robert Leven

I had a computer crash recently and my calendar won't save a new entry (and has no entries). How do I remove and reinstall (refresh) the calendar? Thanks for any help. My Thunderbird is 128.4.4esr (64-bit). My OS is Ubuntu 24.04.1

I've tried Troubleshooting Mode but it only recommends "Clear Startup Cache" and when I click it to reboot the program Thunderbird stills fails to load the Inbox file and Troubleshooting Mode again recommends the same "Clear Startup Cache" as a remedy. Not sure what to do to get Inbox file loaded in program. BTW the program does download new emails to the Inbox file but program is unable to load the file. During Thunderbird program restart the message at the bottom left of Thunderbird window is "Summarizing files for Inbox" which after 20 minutes program crashes ans asks for a reboot. Any corrective action recommendations is appreciated.

Thanks, Mike

I've downloaded Thunderbird and can see my main Gmail account but now need to add a second Gmail. Could someone please advise me how I go about this? Many thanks........Joe

The Local Folders location that I have set up for Thunderbird emails on my local computer does not stay persistent when I restart my computer. I am using Fedora 41 KDE linux as my OS. Is there a way to make sure that the local folders location does not need to be re-established every time I restart? Thanks!

Hi Thunderbird Support Team,

I recently installed the latest version of Thunderbird in a Hyper-V virtual machine and encountered the following message: " Approval required Mozilla Thunderbird This app requires your admin's approval to: Read and write access to mailboxes via IMAP. Read and write access to mailboxes via POP.

Allows the app to have the same access to mailboxes as the signed-in user via POP protocol.

This is a permission requested to access your data in xx Send emails from mailboxes using SMTP AUTH. Maintain access to data you have given it access to View users' basic profile"

This was functioning with the previous version of Thunderbird, but now my IT team requires additional information about what the app is trying to do with our Office 365 environment. The approval process is crucial because some apps may introduce security risks or seek extensive access to our Office 365 resources.

Could you please provide more detailed information on the permissions requested and the specific changes in this version compared to previous versions? This will help in getting the necessary approval from our IT team.

Thank you for your assistance.

Best regards, Jenny

I am trying to install Thunderbird with my email server being Canadian (i.e. Shaw email) and an error message continues to pop up with no apparent solution. The error message is "incoming server already exists" Below is Shaw's solution which doesn't work.

Account type: "IMAP Username: Shaw email without @shaw.ca Password: My Email address; bgbraun@shaw.ca Incoming server: imap.shaw.ca Incoming server security Type: SSL (SSL/TLS option in Thunderbird) Incoming server port: 993

SMTP server settings Description: anything I want Server name: mail@shaw.ca Port: 25 Default: 587 Do you suggest changes?

Hello (I don't speak english very well) I want to install thunderbird app on my smartphone. First : I see this picture → Mozilla Thunderbird_1.png Second : I see this picture → Mozilla Thunderbird_2.png But I don't know how to find this "confidential code" Thank you and have a nice day Alain

Hi

I am getting the "Unable to Login at Server. Probably wrong configuration, username or password" message for my outlook and gmail accounts. My passwords and user names / mail address are correct. Thunderbird has tested the configurations and picked them up from the servers.

I have used the outlook app on my windows 11 system and have immediate success with the same credentials. I really don't want to use Outlook but am feeling forced to do so as there is no clear help on how to get Thunderbird to work. It has worked previously on the same laptop without any fuss.

Please help!